This Privacy Policy explains how 178bets collects, uses, stores, and protects the personal data of Malaysian members and visitors to 178bets.win. We take your privacy seriously — please read this document carefully so you know your rights and our obligations.
178bets does not sell, rent, or commercially exploit your personal data to unaffiliated third parties. Your information is used exclusively to operate your account and fulfil our regulatory obligations.
All data transmitted to and from 178bets is protected by 256-bit SSL/TLS encryption — the same standard used by Maybank and other major Malaysian financial institutions.
You have the right to access, correct, and request deletion of your personal data held by 178bets, subject to applicable legal and regulatory retention requirements.
178bets processes personal data in accordance with obligations imposed by its international Gaming Authority licence, including KYC and anti-money laundering requirements.
178bets uses cookies and similar technologies to improve platform performance and your experience. You can manage cookie preferences through your browser settings at any time.
For all privacy-related requests and enquiries, contact the 178bets support team at [email protected]. We aim to respond to data requests within 14 working days.
178bets ("178bets", "we", "us", "our") is committed to protecting the privacy and personal data of all users ("you", "your", "Member") of the 178bets Platform, accessible at 178bets.win. This Privacy Policy has been prepared in accordance with applicable data protection principles and our obligations under the international Gaming Authority licence under which 178bets operates.
This Privacy Policy applies to all personal data collected through: (a) your registration and use of a 178bets account; (b) your use of any game, feature, or service on the 178bets Platform; (c) your communications with the 178bets support team; and (d) your visit to 178bets.win, regardless of whether you are a registered member.
By registering an account or using the 178bets Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal data as described herein. If you do not agree with any part of this Privacy Policy, you should not use the Platform.
For the purposes of this Privacy Policy, 178bets is the Data Controller in respect of personal data collected from Malaysian members and visitors to 178bets.win. As Data Controller, 178bets determines the purposes and means by which your personal data is processed.
If you have questions about how 178bets handles your personal data, or wish to exercise any of the rights described in Section 10 of this Policy, you may contact us at [email protected]. All privacy-related enquiries will be acknowledged within 5 business days and resolved within 14 working days where reasonably practicable.
178bets collects personal data in the following categories:
3.1 Registration & Identity Data
3.2 Financial Data
3.3 Gaming Activity Data
3.4 Technical & Device Data
3.5 Communications Data
178bets uses the personal data described in Section 3 for the following purposes:
178bets processes your personal data on the following legal bases:
178bets does not sell your personal data. We may share your personal data with the following categories of third parties under strict data processing controls:
6.1 Service Providers
Third-party providers engaged by 178bets to support platform operations, including payment processors (Touch n Go, Boost, GrabPay, and Malaysian banks), KYC identity verification providers, cloud infrastructure and hosting providers, and live chat and customer support software vendors. All such providers are contractually obligated to process your data only on 178bets' instructions and in accordance with applicable data protection requirements.
6.2 Regulatory Authorities
178bets is required by its Gaming Authority licence and applicable law to disclose certain member data to licensing authorities, financial intelligence units, and law enforcement agencies upon lawful request. Such disclosures are mandatory and do not require your prior consent.
6.3 Game Content Providers
Game studios and content providers whose games are available on the 178bets Platform may receive limited technical and statistical data (such as session identifiers and wager data) necessary to operate their games and verify game integrity. Personal identifying information is not shared with game studios beyond what is strictly necessary.
178bets retains personal data for as long as your account remains active and for a minimum of five (5) years following account closure, in compliance with our Gaming Authority anti-money laundering obligations. Financial transaction records may be retained for longer periods if required by applicable law.
Data collected for marketing purposes will be retained until you withdraw consent or request erasure. Technical and device data collected via cookies is retained for periods specified in our cookie settings, typically ranging from session-only to 12 months. Once the applicable retention period expires, personal data is securely deleted or anonymised.
178bets implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or destruction:
Notwithstanding these measures, no method of data transmission over the internet is entirely secure. While 178bets takes all reasonable precautions, we cannot guarantee absolute security. You are responsible for maintaining the security of your own account credentials.
The 178bets Platform uses cookies and similar tracking technologies to ensure the Platform functions correctly and to improve your experience. The following categories of cookies are used:
You may manage your cookie preferences through your browser settings at any time. Disabling certain categories of cookies may affect the functionality of the 178bets Platform. 178bets does not use cookies to serve third-party advertising on behalf of external advertisers.
As a 178bets member, you have the following rights in respect of your personal data:
To exercise any of these rights, contact the 178bets support team at [email protected]. We will acknowledge your request within 5 business days and respond substantively within 14 working days. Some requests may require identity verification before we can fulfil them.
The 178bets Platform does not contain links to external third-party websites for advertising or commercial purposes. If any reference to external resources appears in the context of responsible gaming support information (such as helpline references in our Responsible Gaming Policy), 178bets is not responsible for the privacy practices or content of such external sites. We encourage you to review the privacy policies of any third-party site you choose to visit independently.
The 178bets Platform is strictly for individuals aged 21 years and above. 178bets does not knowingly collect personal data from persons under 21 years of age. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. Any funds associated with a minor's account may be forfeited in accordance with our Terms & Conditions.
If you believe a minor has accessed the 178bets Platform or submitted personal data, please notify us immediately at [email protected].
178bets operates primarily to serve Malaysian members. Some of our service providers and infrastructure partners may process data on servers located outside Malaysia. Where personal data is transferred internationally, 178bets ensures that appropriate safeguards are in place to protect your data to an equivalent standard as required under our Gaming Authority obligations, including contractual data protection clauses with all international data processors.
178bets reserves the right to update or modify this Privacy Policy at any time. Material changes will be notified to registered members via the Platform or by email to the registered address on file, at least 14 days before the changes take effect where practicable. The "Last Updated" date at the top of this page reflects the date of the most recent revision.
Your continued use of the 178bets Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to any changes, you should cease using the Platform and request account closure via the support team.
For all privacy-related enquiries, data access requests, or to exercise any of the rights described in Section 10, please contact the 178bets data team:
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your personal data has been processed in violation of applicable law. 178bets encourages you to contact us first so we can address your concern directly.
Your personal data and financial information are protected by 178bets' bank-grade security infrastructure. Join over 500,000 Malaysian members who trust 178bets for a safe, private, and fair gaming experience.
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